FAQs

COVID-19 and Museum Re-Opening

FAQ

Are all visitors required to wear a face mask? What are the exemptions?

Yes, masks are mandatory. Please see City of London mandatory mask bylaw below for exemptions.

Will Banting House be screening visitors before entering the gallery?

Yes, the front desk attendant will be screening visitors.

Will I be turned away if I am exhibiting COVID-19 symptoms?

Yes, our volunteers and/or staff onsite will ask the individual to go immediately to be tested for COVID-19 at one of the London assessment centres

Will contact information obtained from contact tracing be shared with public health officials? How will Banting House respond if someone who has recently been in the museum later tests positive for COVID-19?

Banting House will only share this information if requested by the Middlesex-London Health Unit, in order to assist with infection tracking, if needed. A public health official will contact you (if you have provided your contact info) if you were in Banting House at the same time with someone who later tested positive for COVID-19.

Can I rent Banting House for meetings that meet the region’s health guidelines?

Please contact Museum Curator, Grant Maltman at banting@diabetes.ca, with your meeting rental request and for info regarding COVID-19 event regulations. All events are held in accordance with government and public health unit regulations. 

Limitation of Liability

Any indoor public space where people come together, like Banting House National Historic Site of Canada, produces a risk of exposure to the coronavirus (COVID-19). By being in a public space like Banting House you voluntarily assume all the risks related to infection exposure.

During your visit to Banting House, please help to keep each other healthy by wearing a face mask, a City of London mandatory bylaw requirement*, as well as maintaining social distancing of two meters/six feet in any direction and following health and safety guidelines.

*City of London mandatory mask bylaw requires face coverings in all indoor public spaces. Those exempt from wearing face coverings include children under the age of 12, people with a medical condition that inhibits their ability to wear a mask, people who cannot apply or remove a mask without help, and those with accommodations under the Ontario Human Rights Code or the Accessibility for Ontarians with a Disabilities Act.

General Information

What are the hours and admission fee for Banting House?

Admission Fees:
Adult: $6.00
Student/Senior: $5.00
Children (5-12): $3.00
Family: $15.00
Group (min 15 people): $70.00

Hours:
Monday: Closed
Tuesday-Friday: 12:00pm – 4:00pm
Saturday & Sunday: 11:00am – 4:00pm


Is there parking at Banting House?

There is a small free parking lot directly behind the museum, accessible off of Queens Avenue. If that lot is full, there is paid parking available at the lot behind the museum, off of Queens Avenue, Elizabeth Street, and Adelaide Street.


Are there bike racks?

Yes! We have two bike racks available in the Sir Frederick G. Banting Square.


What are my public transportation options?

The LTC buses do have routes that travel near Banting House. You can plan your route using the LTC trip planning app. LTC Routes 02 and 20 stop near Banting House NHS.


How long should I plan for my visit to the museum?

We recommend 1 hour to experience the museum.


May I take pictures in the museum?

Yes you may! But flash photography is not allowed


Can I just turn up on the day?

Yes! You may just turn up on the day during our regular hours of operation. However, if you are planning to come with a large group (10+), we encourage you to contact us in advance to book your tour.


Can I access the archive?

If you are a researcher and are interested in gaining access to the materials stored at Banting House NHS please fill out our research inquiry form here.


Why is this house important?

As early as 1923, 442 Adelaide Street North in London, Ontario has been recognized as the birth place of insulin. It was in this house at two o’clock in the morning on October 31, 1920 that Dr. Banting woke up with the idea that would lead to the discovery of insulin. While Dr. Banting’s stay in London was short, his legacy remains at Banting House NHS.

Tours and Programming

Are there guided tours?

Guided tours available upon arrival, no bookings necessary. If you are planning to come with a large group (10+), we encourage you to contact us in advance to book your tour.

For general inquiries and tour booking, please contact us at banting@diabetes.ca


Do you have foreign-language materials or services available for visitors who do not speak English?

Yes! We do offer foreign-language guided tours that are subject to our volunteer’s availability. Please check our Facebook or Twitter page to see what tours are being offered each weekend.

Accessibility

Is the museum accessible to wheelchairs and/or strollers?

Currently only the first floor of our museum is wheelchair accessible, but we are working towards the installation of an elevator. If you would like to support this effort, click here for more information.


Does the Museum offer special programs or tours for visitors with visual or hearing impairments? Are there tours in Sign Language?

Unfortunately at this time we do not off these programs or offer tours in Sign Language.

Museum Support and Brick Campaign

How can I make a donation of art, artifacts or money?

Please see Support Us page or contact Museum Curator Grant Maltman directly at grant.maltman@diabetes.ca.


Where does Banting House get its financial support?

The museum is owned and operated by Diabetes Canada. Our funding comes from a variety of sources including admissions, donations, Foundations, gift shop sales, Government Grants, and special events.


How does my purchase of a brick go to support the museum?

The only cost associated with your brick purchase is the engraving with the rest used to support our operations including; maintenance and upkeep, programming, and our daily operations.

Help Support the Museum Here!

Miscellaneous

My question isn’t answered here. Who can I contact?

For general inquiries and tour booking, please contact us at banting@diabetes.ca.

Contact Museum Curator Grant Maltman directly at grant.maltman@diabetes.ca

You can also visit our Contact Us page.


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